Join TELUS International’s: Hiring 20 Customer Service Representative
Hiring for Customer Service Representative | Work From Home Job | Remote Oppurtunity
Are you ready to embark on a journey where innovation, teamwork, and customer-centricity converge? TELUS International, the global arm of Canada’s telecommunications giant TELUS Corporation, is offering an exciting opportunity for individuals passionate about creating impactful learning experiences. As we strive for excellence, our focus is on nurturing talent, fostering growth, and delivering unparalleled customer service.
Unveiling the Opportunity as Customer Service :
At TELUS International, we pride ourselves on enabling customer experience innovation through spirited teamwork, agile thinking, and a caring culture that prioritizes customers. As one of the largest telecommunications service providers in Canada, TELUS Corporation extends its reach globally through TELUS International, delivering top-tier contact center and business process outsourcing (BPO) solutions.
Position Spotlight: Customer Service Representative
In our pursuit of excellence, we are seeking dedicated individuals to join us as Customer Service Representatives. This role extends beyond the conventional job description, emphasizing the vital role these individuals play in crafting unforgettable learning experiences, supporting the growth of new team members, and elevating the overall standard of customer service.
Essential Responsibilities:
-
Global Collaboration: Collaborate with diverse teams worldwide to create learning experiences that resonate and foster the growth of new team members.
-
Engaging Training Delivery: Deliver training materials through dynamic presentations and facilitated activities, ensuring an immersive and effective learning environment.
-
Proactive Learning Advocacy: Proactively share best practices and seek assistance when needed, fostering a culture of continuous learning and development.
-
Accountability and Responsibility: Take ownership of your work, managing follow-up sessions for agents who require additional support.
-
Advocacy for Learners: Be a dedicated advocate for learners, ensuring that the provided learning experiences meet high-quality standards.
-
Needs Assessment and Design: Perform unbiased needs assessments and design activities or projects to address identified gaps.
-
Evaluation and Impact: Design and support evaluation models that provide stakeholders with insights into the impact and success of learning sessions.
-
Passion for Growth: Capture new agent training requirements and exhibit a genuine passion for the growth and development of agents and the site as a whole.
Qualifications That Set You Apart:
- Excellent in English language skills (C1 & C2 Level)
- Strong stage presence in facilitation and public speaking
- Proficiency in GSuite tools (Google Docs, Google Slides, Google Sheets, Google Forms)
- Commitment to staying current with learning theories and models
- Exceptional communication skills
- Ability to conduct evaluation and impact checks
- Strong recommendations from Leadership and a commendable performance record
- Experience in designing and facilitating learning initiatives considered an advantage
- Knowledge or experience working in Agile viewed as an additional advantage
- Candidates with email & chat experience, coupled with gaming exposure, enjoy a distinctive advantage.
Beyond the Role: Customer Support Specialist Responsibilities
In addition to the dynamic role of a Customer Service Representative, our team members also take on the responsibilities of resolving customer queries, recommending solutions, and guiding product users through features and functionalities. Success in this role requires not only technical proficiency but, more importantly, exceptional communication skills.
Application portal to apply for job : Check Here
HireNexts Opinion (Conclusion):
If you are passionate about growth, innovation, and delivering outstanding customer experiences, TELUS International is the place for you. Join our dynamic team, where your commitment to excellence will be recognized and rewarded. Be a part of a global organization that values your contributions and offers a platform for continuous learning and development. Apply now and elevate your career with TELUS International!
—————-{Check out below job}———————
Top Company Jobs : Check Here
For Government Jobs : Check Here
To Learns new skills check out here : Upgrade skills
Keep following HireNexts for further Job updates: Find our linkedin page to stay updated on New Jobs
