Join Cognizant as a Process Executive : Apply Now!!
Are you ready to embark on an exciting career journey that combines your passion for healthcare with exceptional data processing skills? Look no further! Cognizant, a leading company in the industry, is currently hiring for the position of Process Executive – Voice in Pune, Maharashtra, India.
Job Overview:
As a Process Executive, you will play a crucial role in ensuring the highest level of customer satisfaction through efficient handling of data processes. Whether you’re a graduate or have a background in Nursing or any health science-related field, Cognizant welcomes you to join their dynamic team.
Key Responsibilities:
Business/Customer Focus:
- Strive for the highest customer satisfaction.
- Resolve issues and queries promptly.
- Maintain business controls as per requirements.
Data Processes:
- Respond to data requests and generate client-specified reports.
- Articulate and communicate effectively with clients and end-users.
Claims, RCM, and Member Services:
- Process claims and enrollments with the highest accuracy.
- Support the team in achieving SLA and TAT targets.
- Ensure adherence to quality metrics defined by customers.
Voice Processes:
- Make and answer calls to customers within agreed time frames.
- Transfer calls to the appropriate department following guidelines.
Project/Process:
- Develop a complete understanding of procedures.
- Adhere to transaction processing timelines.
- Ensure compliance with audit requirements.
- Set productivity and quality benchmarks.
Medical Management:
- Receive, log, and file reports, client charts, and other documents.
- Prepare and assign cases with the highest accuracy.
- Follow up on pending claims and initiate necessary steps.
Claims, RCM, Provider Services, and Member Services:
- Input and process data accurately and in a timely manner.
- Manage benefits documentation and coding.
- Verify data through approved sources.
- Process enrollment documents with zero critical errors.
People/Team:
- Contribute to knowledge-sharing sessions.
- Complete mandatory assessments and certifications.
- Align individual goals with team objectives.
- Build and maintain a cohesive cross-organization team ethos.
Must-Have Skills:
- Claims processing expertise.
Good-to-Have Skills:
- Customer service in the healthcare industry.
Employee Status:
- Full-Time Employee
Shift:
- Day Job
Travel:
- No
Why Join Cognizant? At Cognizant, you’ll have the opportunity to contribute to process excellence, participate in learning and knowledge development programs, and work in a collaborative environment that values your skills and expertise. Apply now to take the next step in your healthcare career with Cognizant!
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Important links for this Job:
To Application portal : Apply Here
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